We completely removed unnecessary people from our dialogue with a client. When you work with as you work only with professionals who are capable to answer questions themselves, as well as diagnose tech issues and find a solution. Our specialist gives comprehensive recommendations, shows the possible solutions and describes the optimal path in every particular case.
We have implemented a truly individual service. Our customers are used to the fact that a specialist knows all the stages of partnership and instantly understands an idea of the message or specifics of the client's business.
In addition to products and solutions, we focus on service. Therefore, our internal KPIs of optimal work with the client looks like this:
3 minutes to respond
Response time of the support service
15 minutes
Problem analysis and solution takes less than 15 minutes
