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If low quality of the route, connection losses or the inability to reach a recipient means losing your income, then you are our client!
SANCOM's mission is to ensure that our customers never experience any media failures and any other connection problems, which unfortunately are common at the international telecom market.
We completely removed unnecessary people from our dialogue with a client. When you work with as you work only with professionals who are capable to answer questions themselves, as well as diagnose tech issues and find a solution. Our specialist gives comprehensive recommendations, shows the possible solutions and describes the optimal path in every particular case.
We have implemented a truly individual service. Our customers are used to the fact that a specialist knows all the stages of partnership and instantly understands an idea of the message or specifics of the client's business.
In addition to products and solutions, we focus on service. Therefore, our internal KPIs of optimal work with the client looks like this:
Response time of the support service
Problem analysis and solution takes less than 15 minutes
Our telecommunication laboratory offers you a free trial of SANCOM solutions.
Simply drop us a note, and we will contact you as soon as possible to set-up a demo session at your earliest convenience.
Technical connection and testing take less than 1 hour. We hope that the excellent test results will lead us to further cooperation. Discussion of terms and the contract sign-off normally take up to 2 hours.
